Technical Support Engineer (GPU Cluster), India
Together AI · Pune or Bangalore, India · Remote
CHECKED 2H AGO
Infrastructureremotemid-level
At a glance
Highlights
- Be first line of defense helping customers build training and inference solutions.
- Resolve complex technical challenges as product expert for GPU Cluster service.
- Turn customer insights into action to drive AI platform roadmap improvements.
What they offer
- Competitive compensation
- Startup equity
- Health insurance
- Remote work flexibility
Ideal candidate
Deeply technical, customer-obsessed problem solver with support experience who thrives in fast-paced AI environments and loves collaborating across teams to ensure customer success.
Requirements
- 3+ years in customer-facing technical role with at least 1 year in support for AI or mission-critical API in SaaS
- Strong technical background with knowledge of AI, ML and GPU technologies in HPC environments
- Familiarity with Kubernetes, SLURM, Ansible, network fabrics, NFS storage, containers and scripting
- Understanding of installation, configuration, administration, troubleshooting and securing compute clusters
- Complex technical problem solving with proactive approach to resolution
- Ability to work cross-functionally and manage multiple projects in dynamic environments
- Excellent communication skills with ability to explain complex concepts clearly
- remote policy
- Flexibility in terms of remote work for the respective hiring region
Lab profile
About Together AI
AI-native cloud for training and inference on large-scale GPU infrastructure for AI apps and agents.
What they build
- AI-native cloud platform
- GPU clusters for training and inference
- Platform for AI applications and agents
Known for
- Operating large-scale GPU fleets
- Automated infrastructure at massive scale
- Multi-site data center deployment
Key facts
- Over 1M developers
- Operates one of the world's largest GPU fleets
- Infrastructure managing tens of thousands of GPUs