Technical Support Engineer - India

Highlights

• Support customers building training, fine-tuning, and inference on Together AI.
• Triage support tickets, spot error patterns and drive them to resolution.
• Reproduce API errors and guide customers on models and endpoints.

What they offer

• Competitive compensation
• Startup equity
• Health insurance

Ideal candidate

Deeply technical, customer-obsessed problem-solver with 2+ years in support who loves AI and thrives owning complex issues in fast-paced environments.

Requirements

• 2+ years of experience in a customer-facing technical role
• Comfortable reading and writing curl/HTTP requests, interpreting JSON error responses, and understanding bearer tokens, rate limits, and API key scoping
• Familiarity with SaaS billing including invoices, prepaid credits, and refunds
• Working knowledge of SAML and OIDC concepts including ACS URL, audience URI, and attribute mapping
• Familiarity with infrastructure services including Kubernetes, SLURM, Ansible, network fabrics, NFS storage, and containers
• Excellent communication skills with ability to explain complex technical concepts to non-technical stakeholders
• Prior experience with a customer support platform such as Zendesk, Intercom, Pylon, or Freshdesk
• Familiarity with how language model APIs work including tokens, context windows, and inference
• Strong sense of ownership and willingness to learn new skills
• Ability to operate in dynamic environments and manage multiple projects with frequent context switching