Technical Support Engineer (Inference) - India Weekends

Highlights

• Support customers building training, fine-tuning, and inference solutions.
• Ensure customer inference endpoints stay healthy, stable, and performant.
• Drive product roadmap by turning support insights into action.

What they offer

• Startup equity
• Health insurance
• Remote work flexibility

Ideal candidate

Deeply technical, customer-obsessed engineer with SRE instincts who thrives on complex problem-solving, clear communication during incidents, and shaping AI products in a fast-paced environment.

Requirements

• 6+ years in customer-facing technical, SRE, DevOps or infrastructure role, including 1+ year supporting an AI service
• Strong background in AI, ML, GPU technologies and HPC environments
• Advanced production experience with Kubernetes, SLURM, Ansible, high-performance networking, NFS storage and containers
• Familiarity operating HPC storage systems such as Vast and Weka
• Proven ability to diagnose complex network-layer issues and read traces
• Strong knowledge of Python, TypeScript and/or JavaScript with testing/debugging
• Experience with cloud platforms including AWS, GCP and/or Azure
• Foundational understanding of installing, configuring, administering, troubleshooting and securing compute clusters
• Excellent communication skills explaining complex concepts to non-technical stakeholders