Enterprise Customer Success Manager
Ultralytics · New York, NY, US
Applied AIonsitemid
At a glance
Highlights
- Own 30-40 strategic accounts deploying YOLO vision AI in production.
- Lead onboarding to first production deployment and drive expansion.
- Run QBRs and guide customers to measurable value from vision AI.
What they offer
- Dedicated learning and development budget
- Impactful work shaping future of AI-powered solutions
- Collaborative culture valuing open communication and innovation
Ideal candidate
Commercially sharp, technically credible advocate who thrives in high-intensity environments and earns trust with both ML engineers and executives to drive customer value.
Requirements
- 3-5 years customer-facing experience in technical customer success, solutions engineering, account management, or SaaS
- Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments
- remote policy
- Hybrid role based in NYC hub with regular in-person collaboration
- visa sponsorship
- Must have legal authorization to work in the United States
- hiring process
- Screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, and final round with the CEO.
Lab profile
About Ultralytics
Develops Ultralytics YOLO models for computer vision and AI innovation.
What they build
- Ultralytics YOLO
- YOLO AI models
Known for
- Computer vision
- YOLO model development
- Embedded vision
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