Escalation Manager

Highlights

• Serve as primary escalation leader for high-priority fleet safety issues.
• Direct real-time response for autonomous ride-hail fleet operations.
• Lead post-incident reviews to strengthen future response playbooks.

What they offer

• Discretionary annual bonus program
• Equity incentive plan
• Company benefits program

Ideal candidate

Calm, decisive operator who thrives in high-pressure safety-critical environments and cares deeply about public safety. Brings strong judgment, executive communication skills, and a passion for mentoring teams through critical incidents.

Requirements

• Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure
• Mastery in real-time critical thinking and de-escalation with emotional intelligence to prioritize safety during complex incidents
• Exceptional verbal and written communication skills with ability to direct cross-functional teams and brief executive leadership
• Proficiency operating communication and software tools and emergency response protocols and interpreting large data sets for trends and analysis
• Bachelor's degree or, in lieu of degree, additional 4+ years of work experience with program management in operations, strategy, and planning
• Willing and able to work rotating shifts including nights, weekends, and holidays to ensure 24/7 coverage