Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム

Highlights

• Lead real-time response for high-priority safety and fleet issues.
• Serve as single source of truth guiding cross-functional emergency response.
• Improve autonomous fleet operations by turning incident reviews into playbooks.

Ideal candidate

A calm, decisive incident leader who thrives in high-pressure safety-critical environments and communicates with authority. Cares deeply about protecting riders and community while improving autonomous fleet operations.

Requirements

• Bachelor's degree or 4+ years equivalent experience in high-pressure environments such as aviation, emergency response, or critical infrastructure
• Mastery of real-time critical thinking and de-escalation while prioritizing safety and operational continuity
• Exceptional verbal and written communication with ability to direct teams and brief executive leadership
• Demonstrated skill leading post-incident reviews and translating data-driven trends into actionable playbooks
• Bilingual fluency in Japanese and English with flexibility for 24/7 rotating shifts including nights, weekends, holidays
• Willingness to travel up to 15% for team meetings, vendor visits, and operational needs