Partner & Enterprise Support Lead
Waymo · San Francisco, CA, USA · Mountain View (US-MTV-EMF680) · San Francisco (US-SFO-MKT555)
CHECKED 6H AGO
Roboticsonsitelead$226k–$278k
At a glance
Highlights
- Lead global vision to scale partner support with automation and AI-driven tools.
- Own 24/7 multi-channel support network keeping autonomous fleet on the road.
- Build Voice of Partner insights to drive product improvements and prevention.
What they offer
- Annual bonus program
- Equity incentive plan
- Company benefits program
Ideal candidate
A seasoned B2B support leader who thrives in high-stakes, fast-moving environments and cares about scaling quality operations through automation and partnership.
Requirements
- 15+ years leading B2B enterprise support / customer operations in high-stakes environment
- Track record transforming and scaling global support operations from MVP to mature
- Experience leading large-scale 24x7 multi-channel multi-language global teams
- Cross-functional leadership influencing senior executives across Product, Engineering, Safety
- Experience establishing performance governance, SLAs, routing rules and QA frameworks
- Bachelor's degree in business, engineering, operations or equivalent experience
Lab profile
About Waymo
Autonomous driving technology company building the Waymo Driver for fully autonomous ride-hailing.
What they build
- Waymo Driver
- Fully autonomous ride-hail service
Known for
- Large-scale driving simulation
- Simulation realism
- Quantitative evaluations
- Onboard autonomy models
Key facts
- Founded in 2009
- Started as the Google Self-Driving Car Project