Technical Program Management, Service Quality

Highlights

• Lead Service Quality programs improving rider experience across all markets.
• Define quality metrics tracking Waymo Driver performance at real-world scale.
• Drive deployment of autonomous ride-hail powered by 100M+ miles driven.

What they offer

• Discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program

Ideal candidate

A strategic technical program leader with 7+ years driving complex cross-functional initiatives who thrives in ambiguity and cares deeply about rider experience and operational excellence at scale.

Requirements

• 7+ years managing highly complex cross-functional programs across Product, Eng, Operations
• Proven track record driving large-scale ambiguous technical programs end-to-end
• Strong technical background to engage in design discussions and evaluate trade-offs
• Aptitude for turning data points and metrics into priorities and measurable quality gains
• Exceptional communication and leadership aligning teams and influencing executives