Strategic AI adoption lead (East)

Highlights

• Own deployment and activation success across enterprise customer portfolio.
• Build champion networks and workshops that turn AI investment into outcomes.
• Co-develop custom AI workflows grounded in customer data for measurable impact.

What they offer

• Generous PTO plus company holidays
• Medical, dental, and vision coverage for you and family
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Wellness stipend
• Learning and development stipend
• Company-wide off-sites and team off-sites
• Company stock options and 401k
• Equity
• Commission

Ideal candidate

A builder-minded customer success leader with 9+ years driving adoption who thrives embedding with customers, creating champion communities, and turning AI investment into measurable business outcomes.

Requirements

• At least 9 years owning activation success and driving measurable adoption outcomes
• Deep experience discovering, mapping and leveraging customer workflows and business objectives
• Experience implementing champion programs, office hours, dashboards and workshops
• Success building advocate networks and power user communities
• Ability to connect platform usage to business outcomes and articulate ROI
• Ability to scope, design and deliver custom solutions and demos with business stakeholders
• Comfortable understanding technical concepts and communicating to varied audiences
• Expertise delivering virtual and live instructor-led workshops
• Strong program management and stakeholder relationship skills
• 25% domestic and international travel may be required