Support engineer (UK)

Highlights

• Help enterprise customers build mission-critical AI apps that transform business.
• Own triage and resolution of complex customer production issues end-to-end.
• Shape product roadmap by sharing platform feedback with product teams.

What they offer

• Generous PTO, plus company holidays
• Comprehensive medical and dental insurance
• Paid parental leave for all parents (16 weeks)
• Fertility and family planning support
• Competitive pension scheme and company contribution
• Wellness and learning and development stipends
• Company-wide off-sites and team off-sites
• Competitive compensation and company stock options

Ideal candidate

An empathetic, automation-minded problem solver with enterprise SaaS support experience who thrives in ambiguity, enjoys live debugging with customers, and owns complex issues end-to-end to drive real impact.

Requirements

• Bring 5+ years of experience providing technical support for an enterprise B2B SaaS organization
• Deep technical proficiency navigating cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
• Strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
• Enjoy working on-screen with customers to overcome product issues and connect with them empathetically
• Communicate complex technical concepts clearly through excellent writing and communication skills
• Experience with GenAI and LLMs (a huge bonus) and own the resolution of every technical issue from start to finish