Dispute Analyst, X Money

Highlights

• Investigate and resolve customer disputes across P2P, card, and ACH channels.
• Manage provisional credits and ensure compliance with Regulation E and NACHA rules.
• Identify dispute trends to improve processes while minimizing business risk.

Ideal candidate

Analytical investigator experienced in payments disputes who thrives in fast-paced risk operations. Detail-oriented, fair and collaborative, you care about timely resolutions that protect customers and the business.

Requirements

• 3+ years of experience handling disputes involving debit or credit card transactions
• Strong working knowledge of Regulation E, NACHA rules, and Visa/Mastercard chargeback guidelines
• Experience handling consumer disputes end to end across P2P, debit/credit card, and ACH
• Excellent written communication for clear, accurate and compliant case notes and responses
• Detail-oriented with ability to meet strict deadlines in a fast-paced environment
• Familiarity with dispute systems, case management platforms, and CRM tools
• Analytical and investigative mindset with sound judgment and decision-making
• Bachelor's degree in finance, business, criminal justice or related preferred; ETA CPP, CFE a plus
• Must be U.S. citizen, national, permanent resident, refugee or asylee per ITAR requirements