IT Services Technician
xAI · Palo Alto, CA
Frontier labonsitemid-level$81k–$102k
At a glance
Highlights
- Provide second-line support resolving complex hardware, software and network issues.
- Support system upgrades, migrations and rollouts of new technology.
- Maintain IT knowledge base and wikis to boost employee self-sufficiency.
What they offer
- Equity
- Comprehensive medical, vision, and dental coverage
- 401(k) retirement plan
- Short- and long-term disability insurance
- Life insurance
Ideal candidate
A helpful problem-solver who thrives in fast-paced environments and cares about keeping people connected. You communicate clearly, juggle priorities calmly, and take pride in delivering outstanding service.
Requirements
- 2+ years of experience in IT support, helpdesk, desktop support, field service, or hands-on technical role
- Knowledge of Windows and macOS operating systems and Microsoft Office Suite
- Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems
- remote policy
- Onsite five days a week
- visa sponsorship
- No sponsorship; U.S. citizen, permanent resident, refugee or asylee required per ITAR
Lab profile
About xAI
Builds AI systems to understand the universe and advance human knowledge.
Known for
- Engineering excellence focus
- Large-scale data center operations
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