IT Services Technician

Highlights

• Serve as second-line support ensuring seamless connectivity for all employees.
• Resolve complex system crashes, connectivity issues and software conflicts.
• Support system upgrades, migrations and new technology rollouts.

What they offer

• Equity
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short & long-term disability insurance
• Life insurance
• Discounts and perks

Ideal candidate

Helpful problem-solver with 2-4 years in IT support who thrives in fast-paced, hands-on teams. You care about outstanding customer service, clear communication, and mentoring others while keeping systems secure.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred
• 2-4 years of experience in IT, helpdesk, or related technical role
• Strong knowledge of Windows and macOS, Microsoft Office Suite and enterprise software
• Proficiency troubleshooting networks (TCP/IP, DNS, DHCP, VPNs) and basic server administration
• Experience with IT service management tools like ServiceNow, Jira and ticketing systems
• Excellent problem-solving, analytical and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• Relevant certifications like CompTIA A+, Network+, MCP, or ITIL preferred
• Experience with scripting for automation and cybersecurity best practices a plus