IT Services Technician - Memphis

Highlights

• Provide second-line support ensuring seamless connectivity for all employees.
• Support system upgrades, migrations and new technology rollouts.
• Maintain IT knowledge base and enhance user self-sufficiency.

What they offer

• equity
• comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• short & long-term disability insurance
• life insurance
• discounts and perks

Ideal candidate

A helpful problem-solver with an IT support background who thrives hands-on in fast-paced settings. You care about outstanding customer service, clear communication, and mentoring others to keep technology running smoothly.

Requirements

• Associate's or Bachelor's degree in IT, Computer Science or related field preferred
• 2-4 years of experience in IT, helpdesk or related technical role
• Strong knowledge of Windows and macOS, Microsoft Office Suite and enterprise software
• Proficiency troubleshooting networks (TCP/IP, DNS, DHCP, VPNs) and basic server administration
• Experience with ITSM tools (e.g. ServiceNow, Jira) and ticketing systems
• Excellent problem-solving, analytical and customer service skills
• Ability to work independently and collaboratively in fast-paced environment