Lead, Singapore Center of Excellence (Safety)

Highlights

• Lead Singapore hub delivering 24/7 global Safety coverage with Austin.
• Drive shift to automation-first appeals, audits, and AI investigations.
• Protect free expression while combating spam, fraud, and harmful content.

Ideal candidate

Mission-driven Trust & Safety leader who thrives in fast-paced, AI-first operations and cares deeply about free expression. Team-first coach who balances operational excellence with compassion, growth, and continuous learning.

Requirements

• Experience leading and growing a service center, ideally in Singapore or APAC
• Prior experience in policy enforcement, Trust & Safety, or support operations
• Experience building operations from scratch and overhauling existing operations
• Experience providing human oversight for scaled agentic AI operations
• Bachelor's degree in business, technology, data science, or related field
• Track record leading complex projects and delivering outcomes in fast-paced environment
• Experience in crisis management and navigating ambiguity under pressure
• Familiarity with global Trust & Safety challenges, including cultural nuances and legal frameworks
• Proficiency in one or more APAC languages
• Ability to work fully onsite in Singapore and travel across APAC, Palo Alto, and Austin
• Willingness to be exposed to sensitive or graphic content