Network Operations Center Specialist - Memphis

Highlights

• Serve as the eyes and voice of the campus watching health signals around the clock.
• Run incident bridges and own trusted stakeholder communications leadership relies on.
• Own major-incident reports and chase corrective projects to closure.

Ideal candidate

Calm, curious operator who thrives in 24/7 mission-control environments and loves clear communication under pressure. You take pride in judgment, coordination, and keeping complex operations running smoothly.

Requirements

• Experience in a 24/7 operations environment (NOC, SOC, dispatch, mission control, or equivalent).
• Proven ability to acknowledge, classify, and escalate incidents under SLA in a high-signal environment.
• Experience opening and running incident bridges, including stakeholder updates on a fixed cadence and live timeline hygiene.
• Excellent written and verbal communication skills; able to write clear updates while an incident is in progress.
• Demonstrated pattern recognition across multiple domains (compute, network, storage, and/or facilities signals) and curiosity about how those systems interact.
• Experience following, maintaining, and improving operational process (runbooks, escalation matrices, handoffs, or similar).
• Willingness and ability to work a rotating shift schedule, including nights and weekends, as part of continuous campus coverage.