Supervisor, IT Support - Memphis

Highlights

• Lead a world-class IT support team solving requests for engineers in Memphis.
• Deploy new hardware and tackle non-standard solutions in a fast-paced environment.
• Drive process improvements and partner with vendors on IT supply chain operations.

What they offer

• Equity
• Comprehensive medical, vision, and dental coverage
• 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Discounts and perks

Ideal candidate

Hands-on IT support leader with 3+ years in helpdesk environments who thrives in fast-paced teams. Self-starter who coaches and motivates technicians while staying technical and obsessed with quality service.

Requirements

• Minimum 3+ years in corporate IT helpdesk and/or desktop support environment
• Thorough understanding of Windows and Mac operating systems and applications
• Strong hardware and software troubleshooting skills
• Excellent customer service and organizational skills
• Experience with standard client applications (e.g. Microsoft Office, browsers)
• Ability to communicate difficult concepts clearly and follow procedures
• Self-motivated, professional, able to prioritize in fast-paced environment
• Willing to travel and work extended hours or weekends as needed
• Able to regularly lift up to 25 lbs for delivering and racking equipment