Support Agent, X Money

Highlights

• Be the voice of X Money, resolving payments issues across voice, chat, and email.
• Troubleshoot cards, transactions, disputes and fraud claims while educating users.
• Flag recurring issues to Product, Risk and Compliance to drive platform improvements.

Ideal candidate

Empathetic, high-energy problem-solver with 2+ years in fintech support who thrives in fast-paced environments and cares deeply about delivering exceptional, trustworthy customer experiences.

Requirements

• 2+ years of experience in customer support, ideally in fintech, banking, or fast-paced digital environment
• Proven experience managing customer interactions via phone, chat, and email in support or contact center setting
• Exceptional verbal and written communication skills with clarity, tone, and professionalism
• Strong problem-solving skills and attention to detail, balancing empathy with policy adherence
• Proficiency navigating ACD systems, ticketing tools, CRMs, and knowledge bases
• Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability
• Familiarity with financial services, debit/credit cards, mobile apps, or payment platforms
• High energy, ownership mindset, and adaptability to thrive in rapidly evolving fintech landscape